Returns and Replacements

Made to order

Every item is made for you after you order. For that reason, we do not accept returns or provide refunds merely because you changed your mind, selected the wrong size, or would prefer another color.

When we will replace or refund

We will replace the affected item or refund it, at your choice, if it arrives:

• damaged or defective
• with a material misprint or print defect
• as a different item, color, or size than you ordered
• materially different from the product we represented and sold to you

Normal differences caused by screens, lighting, garment manufacturing tolerances, or other variations already disclosed on the product page are not defects by themselves.

When the problem was ours

If we made the mistake, you will not be charged additional product or shipping costs to receive the replacement or refund that is due.

Problems not covered by this policy

This policy does not cover:

• ordinary wear
• damage after delivery
• improper washing, care, or use
• a size or color correctly supplied as ordered
• an address entered incorrectly by the customer
• another problem caused by materially incorrect information supplied with the order

How to ask

Email us within 30 days of delivery. Include your order number and clear photos of the problem. We may ask for additional information reasonably necessary to determine what happened. We will answer within a few business days.

Submitting a claim does not automatically entitle the claimant to a refund or replacement. We will review the available facts and apply this policy in good faith.

False or abusive claims

Do not submit a refund, replacement, loss, damage, or delivery claim that you know is false or materially misleading. We may deny fraudulent claims, investigate suspected abuse, restrict access when necessary, and pursue lawful remedies to recover money or property obtained through fraud.

Lost packages

If a package is lost in transit before delivery, contact us and we will investigate. If the package is determined to have been lost in transit, we will replace the affected item or refund it.

If tracking shows that the package was delivered but you cannot locate it, first check the delivery location, your household, and nearby neighbors, then contact us. A delivery scan is relevant evidence but does not automatically decide every disputed fact. We will consider the available information. A package stolen or lost after proper delivery is different from a package lost before delivery and is not automatically our responsibility.

Refunds

Refunds go back to the card you paid with. Your bank can take several days to show them.