Terms and Conditions

Who you are buying from

We are Hilachem Ventures LLC, doing business as Patriarch Outfitters. By placing an order, or otherwise using this site, you agree to these terms.

About these terms

These terms describe, in plain language, how we actually operate.

Our standard of conduct

Patriarch Outfitters is operated according to Christian principles. Holy Scripture is our supreme and final authority. For the governance and conduct of Hilachem Ventures LLC, we have adopted Westminster Confession of Faith Chapter 19, Westminster Larger Catechism Questions 91 to 152, and Westminster Shorter Catechism Questions 39 to 84 as faithful subordinate summaries of Scripture's teaching concerning the moral law. In our dealings with customers and others, we intend to speak truthfully, keep our agreements faithfully, give each person what is due to him, make restitution when we wrong someone, protect property entrusted to us, and reject fraud, oppression, dishonest dealing, and vexatious disputes. These commitments apply to us as well as to the people who deal with us. They do not require us to surrender property or claims that are rightfully ours, honor fraudulent requests, tolerate abuse of our systems, or decline lawful remedies when those remedies are reasonably necessary.

Who can use this site

You must be at least 18 years old, or have a parent or guardian's permission, to place an order. By placing an order, you confirm that this is true. This site is not directed at children, and the Privacy Policy explains how we handle information from anyone under 13.

Orders and prices

Prices are in US dollars. The price shown on the product page is the price of the item. Shipping and applicable tax are shown before you pay. An order is accepted when payment is confirmed. We may cancel an order before fulfillment if an item cannot be made or if the displayed price resulted from a clear error. If we cancel an order or item after payment, we will refund the amount paid for the canceled order or item.

Made to order

Each item is made after you order it. Color on screen can differ slightly from the finished item. Our Returns page explains what we do when something goes wrong.

Payment

Payment is processed by a third-party payment processor. We do not see or store your card details.

Your account

You can see your orders and their status by signing in with the email address you used at checkout. There is no password to remember. We send a one-time code to that email address, or you can continue with a Google account if you choose that. You can turn on two step sign in for extra security, and you can end any of your sign in sessions at any time. Keep that mailbox secure, because anyone who can read it can sign in as you. Requests you send from an order page, such as a cancellation or an address change, are requests, not guarantees. We act on them when the order has not yet entered production and confirm by email.

Shipping and returns

The Shipping page and the Returns page are part of these terms.

Acceptable use of this site

You agree not to use this site for anything illegal. In particular, you agree not to engage in any of the following:

• submitting a refund or replacement claim you know is false
• reporting a lost package you know was not actually lost
• disputing a valid charge with your card issuer while knowing the charge was valid
• reporting a defect or damage you know is not real
• attempting to obtain a duplicate refund or replacement for the same problem
• impersonating another customer or accessing another customer's account without permission
• abusing a promotion, discount, or referral offer
• interfering with the operation or security of this site, including by scraping it in an automated way or bypassing a rate limit or sign-in protection
• submitting knowingly false information through any form on this site, including a problem report

We may investigate suspected fraud or abuse, deny a request that relies on materially false information, preserve records relevant to a dispute, restrict access to the site, recover money or property obtained through fraud, and pursue other lawful remedies when reasonably necessary. We may suspend or end your access if you break these rules.

Our content and trademarks

Our original designs, logos, wordmarks, artwork, photographs, writing, and other original content are owned by us or are used under rights that permit us to use them. They may not be copied or reused except as permitted by law or with our permission. Some material on this site is in the public domain or belongs to others, including Scripture quotations, historical artwork, and historical quotations. We do not claim ownership of material that is not ours. Where appropriate, the site identifies a work's source or status.

Third-party services

Some parts of buying from us, such as the payment page and Google sign in, are hosted by companies other than us, under their own terms and privacy policies. We are not responsible for those companies' own practices.

Limitation of liability

To the fullest extent the law permits, we are not liable for indirect, incidental, special, or consequential damages arising from an order or your use of this site. Any limitation in these terms applies only to the extent applicable law permits. Nothing in these terms excludes or limits liability that applicable law does not allow us to exclude or limit.

Indemnification

If your intentional misuse of this site, fraud, unlawful conduct, or material violation of these terms causes a third-party claim against us, you agree, to the extent the law permits, to reimburse us for the reasonable losses and costs that conduct caused, including reasonable attorney fees where recoverable.

Resolving disputes

If a disagreement arises between you and us, both of us agree first to make a good-faith effort to resolve it directly, truthfully, and promptly. Before starting formal Christian conciliation, the complaining party must give the other party written notice of the dispute and a reasonable opportunity to resolve it directly. That notice must identify:

• the order or transaction involved
• the nature of the disagreement
• the facts supporting the claim
• the remedy requested

We will respond to a notice like this in good faith.

In evaluating and resolving a dispute, Hilachem Ventures LLC will seek to act consistently with Holy Scripture and the moral law as we have adopted and defined it in Our standard of conduct above, including truthfulness, faithful performance of agreements, justice, restitution where something is actually owed, protection of property, and avoidance of fraudulent, oppressive, or vexatious claims.

If direct discussion does not resolve the dispute, the parties agree to submit it to Christian mediation and, if necessary, binding Christian arbitration under the Rules of Procedure for Christian Conciliation then in effect. Mediation will be attempted first unless those Rules permit the matter to proceed directly to arbitration and the administrator determines that doing so is appropriate. If mediation does not resolve the dispute, the unresolved issues proceed to binding Christian arbitration. Once a dispute reaches this stage, Christian conciliation is the parties' agreed method of resolving it, not an optional first step. The arbitrator may grant any relief available under the parties' agreement and permitted by applicable law, subject to the principles stated in these terms.

In any Christian conciliation proceeding under these terms, Holy Scripture is the supreme and final theological authority. Westminster Confession of Faith Chapter 19, Westminster Larger Catechism Questions 91 to 152, and Westminster Shorter Catechism Questions 39 to 84 state Hilachem Ventures LLC's adopted subordinate understanding of Scripture's moral law for our conduct and the resolution of disputes under these terms. Applicable federal, state, and local law still applies as required by law and by the rules governing the proceeding.

The parties may mutually agree on a qualified Christian conciliation administrator operating under the Rules of Procedure for Christian Conciliation. If the parties cannot agree within the period those Rules allow, the administrator will be selected according to the administrator-selection procedure in those Rules.

The parties will initially pay mediation, arbitration, administrative, and related costs as required by the applicable Rules of Procedure for Christian Conciliation and any fee agreement governing the proceeding. The arbitrator may allocate or reallocate reasonable fees, costs, expenses, and attorney fees in the final award to the extent the applicable Rules, these terms, and applicable law permit. In deciding whether to shift costs, the arbitrator may consider conduct including a knowingly false claim or defense, fraud, an unreasonable refusal of a fair resolution, a failure to take part in a required dispute-resolution step, unnecessary delay, conduct that unnecessarily increased the cost of resolving the dispute, or a material breach or intentional misconduct.

Christian conciliation is the parties' agreed forum for deciding the merits of a dispute. Either party may still go to a civil court to confirm or enforce an arbitration award, to seek emergency or temporary relief where delay would cause irreparable harm, to protect property while conciliation is pending where the law allows it, for a matter applicable law does not permit to be arbitrated, or in any other circumstance where applicable law requires access to a court.

Governing law

These terms are governed by the laws of the State of Colorado, and by United States federal law where it applies. Scripture and our adopted understanding of the moral law described in Our standard of conduct govern how we evaluate and resolve a dispute, Christian mediation and arbitration under Resolving disputes above is our agreed process for deciding it, and Colorado and federal law remain applicable wherever the law requires, including for confirming or enforcing an arbitration award.

Other terms

If a court finds part of these terms unenforceable, the rest still applies. If we do not act on a violation right away, that does not mean we give up the right to act on it later. These terms, together with the Shipping and Returns pages, are the entire agreement between us about your order.

Text message program

Opting in to text messages from us requires your separate, express consent, and buying something from us never enrolls you automatically. Message frequency varies, up to 6 messages per month. Message and data rates may apply. You can stop messages at any time by replying STOP, and you can reply HELP for help. Carriers are not liable for delayed or undelivered messages. We follow the Telephone Consumer Protection Act, and if you ever receive a marketing text from us without having opted in this way, tell us at support@patriarchoutfitters.com so we can fix it.

Changes

We may update these terms. The version in force when you order is the one that applies to that order. We update the date at the top of this page whenever we do.

Contact us

Reach us at support@patriarchoutfitters.com. See the Contact page for our mailing address and how quickly we respond.